FAQ
1. What is your business hours?
We have salespeople responding to your email requests or processing your online order once we receive them. We start to review your details whenever your order or email reaches us. Online chat time from 8:30 AM-17:30 PM China Standard Time (GMT+8).
2. How can I get a quote?
You could direct send RFQ to online service person, or send an RFQ to email victor@leadsintec.com. Don’t forget to attach your Gerber files and others necessary files for PCBA quotation.
3. What files required to get quotation from you?
4. How can you manufacture PCBA at such a low price?
As a manufacture of pcba service, we should save costs for our customers, which is also our original purpose.
First of all, we will contact a number of raw material suppliers in the procurement, aiming to find the most affordable and quality components.
Secondly, we will train employees from time to time, in order to complete tasks with high efficiency and high quality, so as to save time and cost.
Finally, we continuously improve our equipment and develop technology and management systems, and our engineers will provide the best solution for on-time delivery, cost control and quality assurance. All these factors make Leadsintec is a one-stop destination for low cost PCBAs.
5. What if I am dissatisfied with PCBs from our company?
If you find any defects with your receipt PCBAs or have any dissatisfaction about our products or services, please immediately let us know via online chat or send email to victor@leadsintec.com. we will respond to serve you within 24 hours and till finally satisfied you.
6. How does your privacy policy work?
Commitment:
A. Protecting all PCB and PCB assembly data provided to us by customers from being stolen,compromised, or used in violation with this policy.
B. We will not share, release, publish, disclose, rent, or sell any personally identifiable information to any third parties.
C. Providing transparency for our users in regards to the PCB data we collect and what we do with the data provided; including what access third parties have to user data.
D. For what purpose. We will duly inform users if their data is compromised and will lawfully surrender data to all legal authorities to the fullest extent; if and in case user data is compromised or violated on behalf of our failure to protect PCB and PCBA data.
7. What are your capabilities of PCBA manufacturing?
Shenzhen Leadsintec Located in Baoan District, Shenzhen, China. Factory covers area of 8000 square meters, owing with 10 production lines, of which there 5 high speed Juki machine SMD production line, 2 through hole and 3 assembly line.
8. What is the average lead time?
Samples, the lead time is about 7~10 days and depant on production diffcult. For mass production, the lead time is 30-40 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.
9. What kinds of payment methods do you accept?
Generally, you can make the payment to our bank account, T/T: 50% deposit in advance, 50% balance against the copy of B/L.
10. What is the product warranty?
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction
11. How about the shipping fees?
The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.
12. Do you have a minimum order quantity?
Besides samples, we require all international orders to have an ongoing minimum order quantity. If you are old customer, your could contact our salesman.